The differences ultimately come down to control and cost. The online ASP system is the fastest, simplest, most inexpensive way to get started with an e-documents strategy for your credit union. With online ASP you offload the back-end service management headaches to CU*Answers. We manage, backup, secure, and patch/upgrade the eDOC servers and databases and these processes fall under our SAS 70 and third party security audits. The online ASP system consists of electronic storage of receipts, loan  More...

CU*BASE uses phone numbers that are stored in the MASTPH file when generating card activation information to send to vendors on initial card orders. The numbers in MASTPH are determined by the label/flag applied in Tool #3 Open/Maintain Memberships/Accounts or Tool #15 Update Membership Information as follows: Nighttime # - primary phone number sent to vendor and defaulting into the Card Activation field when ordering a card. Daytime # - secondary phone number sent to the vendor. Mobile –   More...

Tips for Recognizing a Fraudulent Check What is a Fractional? A fractional is used to determine the financial institution of the share draft if the MICR line is ever damaged or torn off: 2 digit city and state prefix pre-assigned by “Accuity” (in the example, the prefix is 25 – see red below) Digits 5-8 of the routing number and transit number indicating the institution identifier (in the example, this is 5678 – see blue below.) First 4 digits of the routing and transit n  More...

As a result of a January 2018 Windows 10 update, you will need to join your Windows 10 iSweep to your domain. This will be handled internally for Network Services Managed Clients, however, non-managed clients will need to have Network Services work with their IT staff/third party IT company to setup a new local account on the machine in order to join this unit to your domain and complete the additional steps. Configuring Group Policy and Active Directory Active Directory Configuration Open Act  More...

Updates to fields such as address, phone number, mother’s maiden name, email, or code word, as well as phone number deletion, re-arranging phone numbers by Seq #, and changing phone number flags triggers a vendor maintenance record. Please be aware, any maintenance will update all cards attached to that membership! When a maintenance record is triggered, the phone numbers in CU*BASE will be transmitted to the vendor as they are labeled in MASTPH. This means that if the Primary phone number  More...

For things like expanded balance and transaction $ amounts, Query will automatically adapt to larger amounts, and you generally won’t need to do anything. (The only exception is if you send the output to a vendor, they’ll need to be made aware of the larger amounts. Or perhaps if your report is completely full side to side and you need to remove a column in order for everything to still fit across a printed page.) As far as dates, if a date was formerly 3 separate fields for year  More...

This procedure should be used if the member's password was disabled because of two many invalid retries. The error message the member will see reads: Please contact the Credit Union for a new password. (Click the Related Q A link below for instructions on what to do if the password was expired due to non-use.) Navigate to Member Personal Banker, and use the online banking change password option. Type the account number and press Enter until you reach the screen where you reset the membe  More...

These files should automatically be placed into the correct spots to ensure that Iaccess continues to work without any problems. If you want to verify that you have received this file you can follow these few steps: Open My computer Navigate to c:\users\public\documents\ibm\client access\ Verify the current file size of “cwbssldf.kdb” If this file size is 30kb then everything worked correctly and you don’t have to do anything else. If this file size is different follow steps   More...

When a cash deposit is made at a Smart ATM, we are able to place a $ symbol within the secondary transaction description, and the BSA program uses this to identify currency. But shared branch network activity is different. Transactions via Co-Op national shared branching have the ability to include both cash and checks as part of the funds in. Adding a notation to the transaction records would be difficult at it's not a 1:1 correlation between funds in and the transaction. For that reason,   More...

As the name of this G/L suggests, this suspense G/L is a wash-through account for automatic system transfer processes such as member journal account transfers, auto check transfers etc. Therefore this G/L should be zeroed out each day as both sides of the transfers offset each other and wash through this G/L. However there are certain things that can occur (either automatically or manually) that may cause a balance to remain in this G/L and require manual intervention to clear it out. The m  More...

The AnswerBook was developed specifically to make it easier for credit unions to better educate and serve their members. A side benefit of providing outstanding member service and ensuring that members are educated and in control of their financial well-being is increased loyalty and greater product and services usage. However, unlike CRM applications, the AnswerBook is not focused on directly increasing sales -- a good thing, we think, and a philosophy that is sure to be embraced by your member  More...

The first step is to call the Network Services Department at CU*Answers for assistance (1-800-327-3478 x3). The Gold-Master must be renamed prior to adding the GUAPPLE to the network. To add the GUAPPLE to the network follow these simple instructions: Find a location for the GUAPPLE that is out of the way, has an electrical outlet nearby and a connection to your network available. Once the location has been found, remove the GUAPPLE from the packaging and set it up using the supplied vertical   More...

Per CO-OP, both the ATM side with CO-OP and the debit card side with EFUNDS gets updated with the hot card status. Service Center SC24 Coop

The configuration ( Tool #101: Abnormal Activity Monitoring Config ) allows you to run a test of a pattern that you have configured. In this manner, you can see the results without running all the patterns in the monitoring side ( Tool #537: Monitor Abnormal Transaction Activity ). In this test mode, you have a limited number of buttons, but you can print the results. AuditLink is currently offering monthly webinars about the Abnormal Activity Tool. Watch for future communications.

There are a host of things that you will need to take care of; all the usual, of course - letterhead, business cards, and such. On the technical side, there are several things to watch for: A change of address generally implies that you are going to move (or at least add a location and use it as your main facility). You will need to contact CU*Answers early in the process to make sure that you have a communications connection early in the process. Adding or moving MPLS lines takes time - most ci  More...

NMDs refer to non-maturity deposits which are share drafts, shares and money market accounts. These accounts have unique risk-reducing properties that are not always reflected an ALM analysis. The funds in an individual share draft account, for example, are immediately withdrawable and the balances tend to be quite volatile. However, when viewed collectively, such balances tend to be stable, dependable and they behave as if they are much longer-term deposits so they can be used to fund longer te  More...

The currently-supported check printing method is an external Check Secure unit and Check Secure card directly attached to a networked laser printer. The Check Secure card is inserted into the Check Secure unit, an external box about six inches deep, eight inches wide, and about an inch tall with a separate power supply. A print cable (male Centronics micro-36 Parallel to DB25 Male IEEE 1284 rated cable) is run from the printer port of the Check Secure device to the networked printer. NOTE: Se  More...

The table size values that you see in Tool #1980 Library Dashboard represent much more than just # of records. It’s the size of literally everything about that table in the database – name, description, or other backend “metadata” items which are used to define a table and use it for processing. Changes in size on any or all of these items are often simply part of system processing and to be expected. As an example, let’s say you have a table called MBRLIST1 and y  More...

When using Tool #1375 Data Transfers (Upload or Download) to download a system-generated file and save to an Excel file, sometimes the date fields save as a number (such as 61219) rather than a date (6/12/2019 or 6/12/19). This number can't be converted to a date in Excel except by manually retyping each date. The tool has a format button, but this appears to have no effect on the file that is produced. The tool itself is an IBM tool so we cannot alter how it works, but we do have a few tech  More...

In this specific situation CU*BASE automatically uses an IRA withdrawal and deposit code of I for both sides of the transfer. There is no field currently on CU*BASE to specify an IRA withdrawal or deposit code. An I IRA deposit/withdrawal code is defined as follows: Internal transfer from one IRA suffix to another within the same credit union (no effect on accumulators). These transactions are not reported to the IRS. A complete description of all IRA codes can be obtained via CU*BASE Onlin  More...

The core system will not block a transaction when a member is traveling. That is done on the vendor's side. You will want to put in a travel notification for this member's debit card or credit card directly with your card vendor.

Enter into Member Inquiry Select a member account Select the particular credit card loan account suffix from the list Click the Credit Card Inq button at the bottom left Click the Detail button From here you will want to utilize the page up/page down arrows located at the bottom right of the screen. Doing so will bring you through a list of card transactions posted under each charge type code. Near the bottom on the left-hand side, you will see an Estimated finance charge amount. Use thi  More...

1. Open Internet Explorer. 2. Go to our GOLD Update Support site at http://updates.cubase.org . 3. Click on the blue hammer. 4. From the drop down menu choose GOLD Install, and click Submit. 5. On the left side of the page, click on the Change GOLD ID link. 6. A box will pop up, asking what you would like to do with the file. Click Run (or Open). Another box may pop up, if so, click on Run once again. 7. The Change GOLD Workstation ID Utility will open, asking for a GOLD ID. 8. Enter the d  More...

Access this screen by selecting Organize Favorites from the Preferences window, or from any Tool Information window. To create a new group of favorite tools: Under the Favorite tools group to modify drop down, select (Create New Group) The Create new favorites group screen will appear; name the favorites group and enter a description. Use Save Changes (F12) to continue. When the Organize My Favorites screen reappears, select tools from the left side of the screen and use the Add > button  More...

CU*Answers hosts the solution and builds as much redundancy as practical into all critical networked systems. We utilize redundant load-balanced firewall systems to ensure security devices do not have single points of failure. The ASP e-receipt server systems are built with redundant power supplies to enable normal operation in the event of a power supply failure. All ASP systems are connected to our survivable power grid featuring robust UPS systems and natural gas generators with auto transfer  More...